FAQ's

❓1. When will I receive my order? 
My processing time is 3-5 business days (Drop Shipment items are 15-21 business days) then the shipping time will be determined by what type of shipping you choose. All orders are shipped with USPS. First Class is 3-5 business days. Priority is 2-3 business days. Priority express is 1 day. This is for US orders only. I do not ship internationally at this time. 

❓2. How will my order be packaged? 
Smaller decals are shipped in an envelope. Larger orders are securely packaged in a padded envelope with extra padding if necessary or a mailing tube. Depending on the item ordered I may use boxes with extra padding. Fabric items will be shipped in double waterproof mailing bags. You can be assured that your order will be packaged securely with love and care.

❓3. How do I send a photo or image for a custom order? 
You may send it as an attachment on the item description page (click on the "choose file" icon) or to foreverskystudio@gmail.com and leave the name as it appears on the order. 

❓4. How do I add my personal text to a custom order?  

You can add any personalization to a custom order by clicking on the text box on the listing page and enter your text or quote there.

❓5. Do you make everything yourself? 
Yes, all my items are made by me in my home studio. Some of the patterns I use are purchased from other companies or artists but I also design some myself in Photoshop. The images on the sublimated items are my designs printed on substrates that I purchase. The only exception here are the garments, the accent pillows and the clear phone cases. I design the image that is printed on these items but I do not make them myself. I use a drop shipment company for these product only.

❓6. What type leather do you use for your jewelry? 
I use Vegan Leather or Suede also known as Faux Leather. It is not real leather so you can be assured that no animals were harmed in the making of this material.

❓7. What type metal do you use in your jewelry? 
I use plated, nickel free metals and wire to keep the cost down.

❓8. What if my order is late arriving or is lost in the mail? 
USPS will not consider a package lost till it is 30 days out. If your package came with tracking you can go to USPS website to track your package. If it did not come with tracking you will need to wait the 30 days before reporting a lost package to USPS. Please understand this is out of my control and only the USPS can help you find a package. If your package is considered lost by the USPS, under certain circumstances I will resend your package to you after this 30 day period, or you may request a refund. I can only refund the items sale price from your invoice, not the shipping fees. Those fees have already been collected by USPS and are non refundable. Please understand that I cannot be responsible for your package once I hand it over to the USPS. I do recommend purchasing insurance on higher priced items at the time you order to help with this possible issue.

❓9. What material is used for the chakra bracelets? 
I use genuine gemstones, lava rock stones and natural wood beads that all have natural healing properties. I use a heavy elastic cording that is triple knotted and glued to help prevent loosening of the knots.